Terms and Conditions
Last Updated: 27.12.2023
Version: 2.3
1. General
These Terms and Conditions (“Terms”) govern the use of the MrZ Casino website (“Casino,” “Website,” “we,” “us,” “our”). By registering for a Player Account or using the Casino’s services, you confirm your acceptance of these Terms. If you do not agree, please refrain from using the Website.
It is the player’s responsibility to ensure compliance with applicable local laws before using the Website. The Company is not responsible for a player’s breach of local regulations.
2. Changes to Terms and Conditions
We reserve the right to amend these Terms at any time. Players will be notified of significant changes. However, we recommend regularly reviewing this page to stay updated. Continued use of the Website constitutes acceptance of any changes.
3. Eligibility to Play
Age Requirement: Players must be at least 18 years old or meet the legal gambling age in their jurisdiction.
Geographic Restrictions: MrZ Casino accepts players only from regions where online gambling is legal. The responsibility to confirm legal eligibility lies solely with the player.
Restricted Countries: Users from certain regions are prohibited from accessing or playing real money games. A detailed list of restricted countries is provided on our Website.
Verification: We reserve the right to request proof of age and identity. Accounts may be suspended for failure to provide satisfactory documentation.
4. Player Responsibilities
Account Security: Players are responsible for maintaining the confidentiality of their login credentials. Unauthorized account usage must be reported immediately.
Accurate Information: Players must provide accurate and up-to-date information during registration. False or misleading information may result in account suspension.
Multiple Accounts: Players are allowed one account only. Duplicate accounts will be closed, and any associated winnings voided.
Responsible Gambling: Players are encouraged to gamble responsibly and utilize the self-exclusion tools available on the Website if necessary.
5. Availability of Services
Game Restrictions: Some games may be unavailable in specific jurisdictions due to provider policies or legal restrictions.
VPN Use: Using a VPN to bypass geographic restrictions is prohibited and may result in account closure and forfeiture of winnings.
Technical Errors: While we strive to provide uninterrupted service, we are not liable for technical issues, including system failures or connection disruptions.
6. Deposits and Withdrawals
Accepted Currencies: MrZ supports multiple currencies, including EUR, USD, CAD, AUD, and cryptocurrencies such as BTC and ETH. Conversion fees may apply for unsupported currencies.
Minimum Deposits: The minimum deposit amount varies by payment method and is displayed on the deposit page.
Withdrawal Limits:
Daily: 4,000 EUR/USD (or equivalent).
Weekly: 8,000 EUR/USD (or equivalent).
Monthly: 30,000 EUR/USD (or equivalent).
Verification: Withdrawals may require identity verification. Failure to provide required documents may result in delays or account suspension.
Third-Party Payments: Deposits and withdrawals must be made using payment methods registered in the player’s name. Third-party transactions are prohibited.
7. Fees and Taxes
Players are responsible for any taxes or fees imposed by their jurisdiction on winnings or deposits. The Casino does not provide tax advice or withhold taxes unless legally required.
8. Bonuses and Promotions
Bonus Terms: All bonuses are subject to specific terms, including wagering requirements, which are detailed in the promotion descriptions.
Abuse of Promotions: Attempting to exploit bonuses, including creating multiple accounts or using unfair strategies, will result in forfeiture of bonuses and associated winnings.
Bonus Expiry: Bonuses must be used within the specified timeframe. Expired bonuses and winnings will be voided.
9. Anti-Fraud Policy
The Casino employs advanced tools to detect and prevent fraudulent activities. Fraudulent actions include, but are not limited to:
Collusion: Coordinating with other players to gain an unfair advantage.
Use of Stolen Cards: Depositing funds using stolen or unauthorized payment methods.
Chargebacks: Initiating chargebacks without valid grounds.
Multiple Accounts: Creating duplicate accounts for promotional or fraudulent purposes.
Accounts engaging in fraudulent activities will be terminated, and any associated winnings confiscated. The Casino reserves the right to report fraudulent actions to relevant authorities.
10. Responsible Gambling
MrZ Casino supports responsible gambling practices. Players can access tools such as deposit limits, session limits, and self-exclusion to manage their gambling behavior. If you require assistance, please contact our support team or visit the responsible gambling section on our Website.
11. Intellectual Property
All content on the Website, including logos, graphics, text, and software, is the property of MrZCasino or its licensors. Unauthorized use, reproduction, or distribution of content is prohibited.
12. Complaints and Disputes
Submitting Complaints: Players can submit complaints regarding the Casino’s services by contacting our support team at [email protected].
Resolution Timeframe: We aim to resolve complaints within 14 business days. Complex cases may require additional time.
Dispute Authority: In unresolved disputes, players may contact the licensing authority as a final arbiter.
13. Liability Disclaimer
Financial Loss: The Casino is not liable for any financial losses resulting from gambling activities.
Technical Issues: The Casino is not responsible for losses due to technical errors, system failures, or player device issues.
Force Majeure: The Casino is not liable for interruptions or delays caused by events beyond its control, including natural disasters, government actions, or internet outages.
14. Termination of Account
The Casino reserves the right to suspend or terminate accounts for violations of these Terms. Grounds for termination include:
Providing false information during registration.
Engaging in fraudulent or abusive activities.
Breaching applicable laws or regulations.
Terminated accounts may forfeit balances and bonuses at the Casino’s discretion.
15. Governing Law and Jurisdiction
16. Contact Information
For any questions or concerns regarding these Terms, please contact us:
Email: [email protected]